Rue La La Reviews

Rue La La has an overall rating of 2.5 based on 434 reviews. Customer feedback on Rue La La is mixed: Rue La La reviewers highlight positive aspects like great deals on designer brands, wide variety of products, easy-to-navigate website and excellent customer service, which strongly appeal to fashion-conscious shoppers looking for discounts on luxury items. However, Rue La La is often criticized for its slow shipping times, occasional stock issues, high return shipping costs and limited size options.

2.5/5.0

434 reviews

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All Rue La La Reviews (434)
sean.Garber
April 30, 2026
"Disappointing brands and a bad first impression"
I used to pop onto Rue La La expecting to find at least a few solid brands, but my first impression lately has been bad. The selection feels all over the place, and a lot of the names either look unfamiliar or just don’t seem worth the prices they’re asking.

Even when a recognizable brand shows up, the sizes and styles are usually so limited that it feels like you’re picking through leftovers. I keep trying to give it another look, but it’s gotten kind of frustrating and doesn’t feel worth browsing anymore
TAYLOR
March 24, 2026
"Customer service didn’t really help..."
I reached out about an issue with my order and never got a reply. It’s still not fixed, so I’m just kind of stuck waiting and wondering what’s going on...
BridgettBennett_02
March 23, 2026
"I’ve ordered from Rue La La a handful..."
I’ve ordered from Rue La La a handful of times, the prices can be solid, especially if you’re looking at shoes or bags. Who doesn’t love finding something that feels like a real deal? That said, I don’t just assume everything is a bargain, so I usually do a quick price check before I buy.
Shipping can be the part that makes me pause a little, because it does add up sometimes. So is it always the best value ever? Not necessarily. But when the sale is good and the item is something I actually want, it usually feels worth it.
Overall, I’ve been happy with what I’ve gotten from them. I’d give it 4 stars because the deals can be really nice, just not amazing every single time.
CLAY
March 19, 2026
"Good deals, but the app needs more attention"
I do like browsing Rue La La and I’ve found some good stuff on there, but the app can be frustrating. It feels slow at times, and the filters don’t always stay set, which makes shopping more annoying than it should be. I find the website easier to use most of the time. Checkout works fine, so it’s not unusable, but I do think Rue La La should be more accountable for fixing these basic app issues and making the experience smoother.
thomas-Perry
March 04, 2026
"Shipping was faster than I expected"
My order showed up quicker than I thought it would, so that was a nice surprise. Everything was fine once it got here, but I still feel like it took more effort than it should have to keep checking updates and make sure everything was on track.
annaodell7055
February 23, 2026
"The box were nice and neat when..."
The box were nice and neat when it showed up, and I didn’t see any damage at all.
hello_katherine328
February 18, 2026
"Something felt off with the bag"
I ordered a designer bag and honestly , something just didn’t feel right when it arrived . The tags looked a little weird , the packaging was beat up , and when I reached out to customer service about whether it was authentic , the replies felt like copy and paste . Maybe I just had bad luck , but I don’t really feel comfortable ordering from them again . The return process was a hassle too . Just not worth the stress for me .
wwtaylor7777
January 27, 2026
"WORST EXPERIENCE EVER!!!!"

DO NOT WASTE your $$$!!!!!


I bought a pair of gloves for my daughter... they arrive in a clear bag...and ffor what I paid I expected sosomething nicer....but that was the least of my problem.  They were TINY...and I mean ridiculously tiny!!!!  My daughter is small, so I thought they might by chance fit her. She couldn't even get any part of her hand into the glove. And when I contacted customer service after missing the return date by a couple of days due to shipping as she lives out of state and it was a christmas gift...  It took them over a week of going back and forth and providing them with information that they should have already had for them to finally come back aand say they would not accept tthe return.  So 'I'm stuck with a pair of gloves that wouldn't even fit a toddler. The product is a total rip off!!!!! And their customer was one of the worst eexperiences I've ever had!!!!!! I wouldn't recommend them to my WORST enemy!!!!!

BlancheWhalen
January 21, 2026
"Wrong sneakers showed up, which was frustrating"
I ordered black sneakers, but I ended up getting a brown pair in a completely different size. The weird part is that the packing slip had my actual order listed correctly, so I have no idea where things went wrong. Customer service did get back to me, which I appreciate, but the whole fix took longer than I personally think it should have. I’ve found some good deals on RueLaLa before, so I’m not totally writing them off, but this experience was annoying. When I wait for something and then can’t even use what arrives, it definitely makes me hesitant to order again...
lukeotto9801
January 18, 2026
"Not really the quality I was hoping for"
I thought the dress looked really cute online, but when it arrived the fabric felt cheap and some of the stitching was already coming loose. I don’t think I’d order clothes from here again
jacqueline2003
January 16, 2026
"I ordered the dress in my usual..."
I ordered the dress in my usual size, and it was way too small, like, not just snug, more like two sizes smaller. The return process was fine, I guess, but still annoying since I actually checked the size chart and it didn’t really help. The clothes are cute, but now I’m not sure I’d trust the fit again.
MarieGarcia_91
January 07, 2026
"Delivery was late again and I had no clue what to do next"
My delivery was late again, and the worst part was there were basically no updates. I kept checking to see if I should wait, call someone, cancel, or what, but the next steps were totally unclear. At this point, I’m done ordering from here.
nicki-Nielsen
December 26, 2025
"I ordered a dress and unfortunately it..."
I ordered a dress and unfortunately it just didn’t fit the way I hoped, so I had to send it back. The return label was easy to find, and once they received it, my refund came through in about a week. It wasn’t instant, but it was simple and handled fairly, which is all you can really ask for. As long as a company treats people decently when something doesn’t work out, I’m happy to shop there again

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Rue La La Q&A

Is the pandora charms in rue la la original? because i'm worried if i buy a fake charm it will remove my bracelet warranty.

purplegoose908
March 24, 2019

“They are an authorized retailer for Pandora and do specialize in retired or otherwise hard to get charms. https://us.pandora.net/en/explore-the-brand/authorized-retailers.html They are 20th on the list for authorized retailers, it is a by brand list. Google is awesome, but go direct to the brands themselves to check if you're worried about something like this for authenticity (if they're not telling you they are not an authorized retailer, because at that point if it's not an 'authorized retailer' even if it's authentic, many brands will state it is not as they want you to buy direct). Usually they'll directly state if they're not an authorized retailer for the brand. Also for Pandora; https://us.pandora.net/en/explore-the-brand/brand-protection.html”

How can you sell pandora charms so cheaply and less than pandora? are they new or used from another bracelet?

JudithYoung
March 24, 2019

“https://us.pandora.net/en/explore-the-brand/authorized-retailers.html 20th on the list, they're an authorized retailer with pandora. It's new but I'm pretty sure they bulk buy and they do seem to specialize in the ones that are no longer in production. Most of Rue's charms do not come in the original boxes, they will either come in little plastic baggies or in their velvet bags that come with some jewelry.”

I need to know if the items are new or used.

Tom.Ramos
March 24, 2019

“Most of their stuff is new. The only 'used' items or 'preowned' state it on the item's page itself. Be on the look out for stuff that's got a link to a 'vintage' guide or states it's preowned/preloved or whatever phrasing they use. Most of the items that are like that will be handbags. (Anything else being 'used' would be just nasty)”

Is the pandora charms in rue la la original? because i'm worried if i buy a fake charm it will remove my bracelet warranty.

AliciaFowler
February 08, 2019

“They are an authorized retailer for Pandora and do specialize in retired or otherwise hard to get charms. https://us.pandora.net/en/explore-the-brand/authorized-retailers.html They are 20th on the list for authorized retailers, it is a by brand list. Google is awesome, but go direct to the brands themselves to check if you're worried about something like this for authenticity (if they're not telling you they are not an authorized retailer, because at that point if it's not an 'authorized retailer' even if it's authentic, many brands will state it is not as they want you to buy direct). Usually they'll directly state if they're not an authorized retailer for the brand. Also for Pandora; https://us.pandora.net/en/explore-the-brand/brand-protection.html”

Are they authentic pandora charms?

beautifulmouse933
March 24, 2019

“They are an authorized retailer for Pandora and do specialize in retired or otherwise hard to get charms. https://us.pandora.net/en/explore-the-brand/authorized-retailers.html They are 20th on the list for authorized retailers, it is a by retailer list. Go direct to the brands themselves to check if you're worried about something like this for authenticity. Usually they'll directly state if they're not an authorized retailer for the brand. Also for Pandora; https://us.pandora.net/en/explore-the-brand/brand-protection.html”

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