Rue La La Reviews
363 Reviews
5 Stars
31
4 Stars
32
3 Stars
100
2 Stars
16
1 Star
184
Good Value
1.9
Price & Quality
2.0
Shipping & Delivery
2.1
Customer Service
1.3
Return Policy
1.8
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Your only other option is for a store credit and with big ticket items- it isn't worth it to have hundreds of dollars held by their site.
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Never again will I purchase from Ru la la.
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Have to pay for shipping.
Hard to return stuff.
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it comes about comunication and customer service 😆
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Trying to reach out and they dont reply anyone can help?
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Is the pandora charms in rue la la original? because i'm worried if i buy a fake charm it will remove my bracelet warranty.
“They are an authorized retailer for Pandora and do specialize in retired or otherwise hard to get charms. https://us.pandora.net/en/explore-the-brand/authorized-retailers.html They are 20th on the list for authorized retailers, it is a by brand list. Google is awesome, but go direct to the brands themselves to check if you're worried about something like this for authenticity (if they're not telling you they are not an authorized retailer, because at that point if it's not an 'authorized retailer' even if it's authentic, many brands will state it is not as they want you to buy direct). Usually they'll directly state if they're not an authorized retailer for the brand. Also for Pandora; https://us.pandora.net/en/explore-the-brand/brand-protection.html”
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How can you sell pandora charms so cheaply and less than pandora? are they new or used from another bracelet?
“https://us.pandora.net/en/explore-the-brand/authorized-retailers.html 20th on the list, they're an authorized retailer with pandora. It's new but I'm pretty sure they bulk buy and they do seem to specialize in the ones that are no longer in production. Most of Rue's charms do not come in the original boxes, they will either come in little plastic baggies or in their velvet bags that come with some jewelry.”
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I need to know if the items are new or used.
“Most of their stuff is new. The only 'used' items or 'preowned' state it on the item's page itself. Be on the look out for stuff that's got a link to a 'vintage' guide or states it's preowned/preloved or whatever phrasing they use. Most of the items that are like that will be handbags. (Anything else being 'used' would be just nasty)”
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Is the pandora charms in rue la la original? because i'm worried if i buy a fake charm it will remove my bracelet warranty.
“They are an authorized retailer for Pandora and do specialize in retired or otherwise hard to get charms. https://us.pandora.net/en/explore-the-brand/authorized-retailers.html They are 20th on the list for authorized retailers, it is a by brand list. Google is awesome, but go direct to the brands themselves to check if you're worried about something like this for authenticity (if they're not telling you they are not an authorized retailer, because at that point if it's not an 'authorized retailer' even if it's authentic, many brands will state it is not as they want you to buy direct). Usually they'll directly state if they're not an authorized retailer for the brand. Also for Pandora; https://us.pandora.net/en/explore-the-brand/brand-protection.html”
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Are they authentic pandora charms?
“They are an authorized retailer for Pandora and do specialize in retired or otherwise hard to get charms. https://us.pandora.net/en/explore-the-brand/authorized-retailers.html They are 20th on the list for authorized retailers, it is a by retailer list. Go direct to the brands themselves to check if you're worried about something like this for authenticity. Usually they'll directly state if they're not an authorized retailer for the brand. Also for Pandora; https://us.pandora.net/en/explore-the-brand/brand-protection.html”
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